This policy explains what personal information Adrenalin Flies collects when you use adrenalinflies.com.au, why we collect it, and the choices you have. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Who we are
Adrenalin Flies (ABN 61 378 562 121) operates adrenalinflies.com.au. You can contact us about privacy at info@adrenalinflies.com.au or by post at 4 Trade Place, Lilydale VIC 3140.
What we collect
- Order and account details: your name, delivery and billing address, email address, phone number, and what you bought.
- Payment information: payments are processed by PayPal. We never see or store your full card or PayPal login details.
- Messages and forms: anything you send us through a contact form, a back-in-stock alert request, a product review or a comment, including your name and email address.
- Technical information: your IP address, browser type, device and the pages you visit, collected by our website and security tools.
Why we use it
- To process and deliver your orders, issue refunds, and answer your questions.
- To keep the website secure and prevent fraud, spam and card-testing attacks.
- To meet our tax, accounting and legal obligations.
- To send marketing emails or newsletters, only if you have opted in. Every marketing email has an unsubscribe link, and we comply with the Spam Act 2003.
Who we share it with
We do not sell or rent your personal information. We share only what is needed with:
- Delivery services such as Australia Post and couriers, to deliver your order.
- PayPal, to take payment and process refunds.
- Our website hosting provider and email delivery services, who store and send data on our behalf.
- Security and anti-spam services such as Wordfence and Google reCAPTCHA, which check requests to our forms and checkout.
- Government or law enforcement, when the law requires it.
Some of these providers, including PayPal and Google, may store or process information outside Australia.
Cookies
We use cookies to keep your cart and login working, to remember your preferences, and to protect the site from abuse. You can block cookies in your browser settings, but the cart and checkout may stop working.
How we protect your information
The site uses HTTPS, our administrator accounts require two-factor login, we run regular security scans, and access to customer data is limited to people who need it. No online system is completely secure. If a breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
How long we keep it
We keep order and invoice records for as long as tax and business law require, generally five years. Account details, subscriptions and enquiries are kept until you ask us to remove them, or until they are no longer needed.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it where the law allows, or unsubscribe from emails at any time. Contact us at info@adrenalinflies.com.au and we will reply within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always on this page. Last updated: 11 November 2026.