If something is wrong with your order, we will fix it. If you simply change your mind, you can return unopened items within 7 days. This policy sits alongside, and does not limit, your rights under the Australian Consumer Law.
Your consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or incorrect items
Contact us at info@adrenalinflies.com.au as soon as you notice the problem, with your order number and a photo if possible. If an item is faulty, damaged, not as described or not what you ordered, we will replace it or refund you, and we will pay the return postage. This is not limited to 7 days.
Change of mind
We are not required to accept returns because you changed your mind or chose the wrong item, but we will accept them if:
- the item is unopened, unused and in its original packaging;
- you contact us within 7 days of receiving it; and
- you send it back with your order number.
We will give a refund or store credit at our discretion. The original shipping cost may be deducted, and you pay the postage to return the item. Opened fly packs, tied flies and items that have been used cannot be returned for change of mind.
How to return an item
- Email info@adrenalinflies.com.au with your order number and the reason for the return.
- We will reply with confirmation and any instructions.
- Pack the item carefully and post it to Adrenalin Flies, 4 Trade Place, Lilydale VIC 3140. We recommend a tracked service, as we are not responsible for goods lost or damaged in transit back to us.
Refunds
Once your return arrives and is checked, we will email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank or PayPal may take a few more days to show it.
Gift cards and vouchers
Gift cards and vouchers are not refundable or exchangeable for cash, except where the law requires.
Cancelling an order
To cancel before your order is dispatched, email info@adrenalinflies.com.au as soon as possible. If a product becomes unavailable, we may cancel that part of your order and refund the price you paid.